Frequently Asked Questions
Gear will not shrink if taken care of as directed in the “Take Care of Your Gear” Page. Great rule of thumb: Wash in cold water and hang dry.
We proudly offer a discount to our men and women for their service to this country and to those who have taken the task to help their fellow citizens. Just email us a picture of your work ID at email@example.com and we will send you a discount code for your order.
Yes we do. For international shipments we ask you be patient due to items taking longer to reach heir destination. We only use USPS for international shipments.
While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that Top Mount Apparel is a growing company and may not have the same return and exchange policies that you'll find at big box stores.
No problem! Please read through our policies below, and of course contact us if you have any questions.
You can return your items within 7 days of receipt of your shipment as long as they meet the following conditions:
-All items must be in original condition.
-For clothing, unwashed and unworn.
-In the original packaging.
We try to make returns as easy as possible.
If there is a defect with a product or we made a mistake with the order we will pay for the return shipping. Any problems with orders should be reported within 24 hours of receiving the product.
Shipping charges will not be refunded unless there is a defect on the product or a mistake in the order. Any damaged product must be received by us or a digital image e-mailed to us Please contact us by email prior to sending a return: firstname.lastname@example.org
Our shirts run more true to size. They have a fitting feature for the person wearing it. If you like your shirts fitted, you should stay with your true size. If you prefer you shirts a little looser we suggest you go up to the next size. See our Sizing Guide.
Every order gets an update (with email provided) via email once your order has been fulfilled and shipped to your destination
If you have not received a fulfilled order email just contact us at email@example.com and we will cancel your order and you will get a full refund. Once your order is FULFILLED and SHIPPED you will have to return to sender the package that was delivered.
At the moment our system only accepts one discount code per purchase.
We do not have a brick-and-mortar store, but our printing headquarters is at 400 Earl Rd Shorewood, IL.